Contact

Have a question about your order, our fish, or shipping? We're happy to help — use the form below or email us directly at Info@barckaquatics.com.

Response Times

We aim to respond to all inquiries within 1–2 business days (Monday–Friday, excluding holidays). Messages sent over the weekend will be answered the following Monday.

Before You Write — Quick Answers

  • Order status & tracking: Check your shipping confirmation email for a tracking link. Tracking may take up to 24 hours to update after your order ships.
  • Returns & refunds: We accept returns on non-live items within 30 days of delivery. Read our Refund Policy.
  • Shipping destinations: We currently ship within the United States only. Read our Shipping Policy.
  • Peruse our Medaka Hub and blog articles for tons of info.

What to Include in Your Message

To help us resolve your inquiry as quickly as possible, please include the relevant details below based on your question type:

📦 Order & Shipping Questions

  • Your order number (found in your confirmation email)
  • The email address used at checkout
  • A brief description of the issue (e.g., wrong item, missing package, address correction)

⚠️ Dead on Arrival (DOA) Claims

Our DOA policy requires the following — please gather this before contacting us:

  • Clear photo of the unopened bag with the shipping label visible
  • Photo must be taken and submitted within 1 hour of delivery
  • Your order number and the affected item(s)

Claims submitted without these materials or outside the 1-hour window cannot be processed. If approved, we will reship or refund at our discretion. Reshipping charges are the customer's responsibility.

Contact

Have a question about your order, our fish, or shipping? We're happy to help — use the form below or email us directly at Info@barckaquatics.com.

Response Times

We aim to respond to all inquiries within 1–2 business days (Monday–Friday, excluding holidays). Messages sent over the weekend will be answered the following Monday.

Before You Write — Quick Answers

  • Order status & tracking: Check your shipping confirmation email for a tracking link. Tracking may take up to 24 hours to update after your order ships.
  • Returns & refunds: We accept returns on non-live items within 30 days of delivery. Read our Refund Policy.
  • Shipping destinations: We currently ship within the United States only. Read our Shipping Policy.
  • Peruse our Medaka Hub and blog articles for tons of info.

What to Include in Your Message

To help us resolve your inquiry as quickly as possible, please include the relevant details below based on your question type:

📦 Order & Shipping Questions

  • Your order number (found in your confirmation email)
  • The email address used at checkout
  • A brief description of the issue (e.g., wrong item, missing package, address correction)

⚠️ Dead on Arrival (DOA) Claims

Our DOA policy requires the following — please gather this before contacting us:

  • Clear photo of the unopened bag with the shipping label visible
  • Photo must be taken and submitted within 1 hour of delivery
  • Your order number and the affected item(s)

Claims submitted without these materials or outside the 1-hour window cannot be processed. If approved, we will reship or refund at our discretion. Reshipping charges are the customer's responsibility.